Formal — to staff
Vending · Machine · Problem
You
すみません、飲み物が出てこないのですが。
すみません、のみものがでてこないのですが。
Excuse me, my drink didn't come out (of the vending machine).
Romaji: Sumimasen, nomimono ga dete konai no desu ga. / Reply Romaji: Moushiwake gozaimasen. Dochira no shouhin deshou ka?
Reply
申し訳ございません。どちらの商品でしょうか？
もうしわけございません。どちらのしょうひんでしょうか？
We apologize. Which product was it?
Gesture & etiquette
Point to the vending machine and then to the dispense slot, indicating the problem.
Do not shake or hit the machine forcefully. Politely inform staff or a nearby shop assistant if available, or call the contact number displayed on the machine.
#vending machine#drink#stuck#problem#refund