Formal — to staff
Vending · Machine
You
すみません、この自動販売機、お金を入れたのに商品が出てこないんです。
すみません、このじどうはんばいき、おかねをいれたのにしょうひんがでてこないんです。
Excuse me, this vending machine, I put money in, but the product isn't coming out.
Romaji: Sumimasen, kono jidōhanbaiki, okane o ireta noni shōhin ga dete konai n desu. / Reply Romaji: Ara, sore wa komarimashita ne. O-mise no mono yobimashō ka?
Reply
あら、それは困りましたね。お店の者呼びましょうか？
あら、それはこまりましたね。おみせのものよびましょうか？
Oh dear, that's troublesome, isn't it? Shall I call a staff member from the shop?
Gesture & etiquette
Point to the vending machine, perhaps indicate the money slot/dispenser.
Do not hit or kick the machine. Look for a contact number on the machine if no staff is nearby. If in a store, speak to store staff.
#vending machine#malfunction#money#product#refund#assistance#staff