Formal — to staff
Vending · Machine
You
すみません、この自動販売機にお金を入れたのですが、商品が出てきません。
すみません、このじどうはんばいきにおかねをいれたのですが、しょうひんがでてきません。
Excuse me, I put money into this vending machine, but the product didn't come out.
Romaji: Sumimasen, kono jidōhanbaiki ni okane o ireta no desu ga, shōhin ga dete kimasen. / Reply Romaji: Mōshiwake gozaimasen. Dochira no shōhin ka, o-ikura ireraremashita ka?
Reply
申し訳ございません。どちらの商品か、おいくら入れられましたか？
もうしわけございません。どちらのしょうひんか、おいくらいれられましたか？
We apologize. Which product was it, and how much did you put in?
Gesture & etiquette
Point to the vending machine and then to your wallet (or where you took money from).
Do not try to forcefully retrieve your money or the product. Find a nearby staff member or the contact number.
#vending machine#trouble#money#product#dispenser