Formal — to staff
Convenience · Store
You
すみません、お手洗いはありますか？
すみません、おてあらいはありますか？
Excuse me, do you have a restroom?
Romaji: Sumimasen, otearai wa arimasu ka? / Reply Romaji: Mōshiwake gozaimasen, tōten ni wa gozaimasen.
Reply
申し訳ございません、当店にはございません。
もうしわけございません、とうてんにはございません。
We are very sorry, but we do not have one in our store.
Gesture & etiquette
Slight bow.
Many convenience stores and small shops in Japan do not have public restrooms. It's polite to ask, but don't assume. Department stores, train stations, and large supermarkets are safer bets.
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