Formal — to staff
Drug · Store · Shopping
You
すみません、肩こりや筋肉痛に効く湿布はどこにありますか？
すみません、かたこりやきんにくつうにきくしっぷはどこにありますか？
Excuse me, where can I find patches for stiff shoulders or muscle pain?
Romaji: Sumimasen, katakori ya kinnikutsū ni kiku shippu wa doko ni arimasu ka? / Reply Romaji: Shippu deshitara, achira no tana no oku ni gozaimasu. Shurui ga ooi node, goannai shimashō ka?
Reply
湿布でしたら、あちらの棚の奥にございます。種類が多いので、ご案内しましょうか？
しっぷでしたら、あちらのたなのおくにございます。しゅるいがおおいので、ごあんないしましょうか？
For patches, they are at the back of that shelf over there. There are many types, would you like me to guide you?
Gesture & etiquette
Point to your shoulder or wherever the pain is, or make a 'rubbing' motion to indicate pain.
Do not self-diagnose severe conditions. For serious pain or symptoms, consult a doctor, not just a pharmacist. Be clear about the specific type of pain or ailment.