Formal — to staff
Convenience · Store
You
すみません、お手洗いはありますか？
すみません、おてあらいはありますか？
Excuse me, is there a restroom?
Romaji: Sumimasen, o-tearai wa arimasu ka? / Reply Romaji: Mōshiwake gozaimasen, tōten ni wa okyakusama-yō no o-tearai wa gozaimasen.
Reply
申し訳ございません、当店にはお客様用のお手洗いはございません。
もうしわけございません、とうてんにはおきゃくさまようのおてあらいはございません。
We apologize, but our store does not have restrooms for customers.
Gesture & etiquette
Polite bow, looking a bit apologetic or hopeful.
Do not assume convenience stores have public restrooms. They generally don't for general customer use, unlike in some other countries.
#konbini#restroom#toilet#convenience#public_facilities#emergency