Gesture & etiquette

Note down the question or issue in writing — this signals you are taking it seriously and will follow up. Make eye contact with the client as you deliver this phrase. Add a specific timeframe if possible: '明日中にご連絡いたします' (I will contact you by tomorrow).

Never promise what you cannot deliver in a client meeting. This phrase gracefully defers a decision without appearing indecisive — it signals a responsible process rather than uncertainty. Always specify a timeline: 'by [date]' to manage the client's expectations.