Formal — to staff
Arcade · Game · Trouble
You
すみません、景品が挟まって（または落ちて）取れません。
すみません、けいひんがはさまって（またはおちて）とれません。
Excuse me, the prize is stuck (or fell in a weird spot) and I can't get it.
Romaji: Sumimasen, keihin ga hasamatte (mata wa ochite) toremasen. / Reply Romaji: Hai, sugu o-naoshi itashimasu ne.
Reply
はい、すぐお直しいたしますね。
はい、すぐおなおしいたしますね。
Yes, I will fix it right away.
Gesture & etiquette
Point to the stuck prize inside the machine.
Do not bang on the machine or try to force the prize out yourself. Politeness goes a long way.
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