Formal to Family
Care · Family · Communication
You
本日、面会にいらしてくださり、ありがとうございます。とても喜んでいらっしゃいましたよ。
ほんじつ、めんかいにいらしてくださり、ありがとうございます。とてもよろこんでいらっしゃいましたよ。
Thank you so much for coming to visit today. She was truly delighted to see you.
Romaji: Honjitsu, menkai ni irashite kudasari, arigatou gozaimasu. Totemo yorokonde irasshaimashita yo. / Reply Romaji: Yokatta desu. Mata kimasu.
Reply
よかったです。また来ます。
よかったです。またきます。
That's wonderful to hear. I'll come again.
Gesture & etiquette
Greet the family at the entrance or care room door. Show them to a comfortable seating area if available. After the visit, accompany them to the exit and thank them again for coming.
Welcoming families when they visit and reporting how the visit affected the senior's mood reinforces the family's connection and motivation to keep visiting. Frequent family visits demonstrably improve seniors' wellbeing — this phrase supports that cycle.