私どものサービスの内容について、ご不明な点がございましたら何でも仰ってください。 — If you have any questions about the content of our services, please do not hesitate to ask anything. (Care · Family · Communication, Formal to Family, JLPT N3)

Gesture & etiquette

Maintain an open, attentive posture throughout the introduction. Have printed materials about the service ready to leave with the family. Take notes on any concerns raised. Follow up with a written summary of your answers to their questions.

Proactively inviting questions removes the barrier for family members who may feel awkward asking about care procedures or concerns. Japanese families may hesitate to raise doubts for fear of seeming critical. This open invitation signals that all questions are welcome and that transparency is a core service value.