Formal to Family
Care · Family · Communication
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Romaji: Watakushidomo no sabisu no naiyou ni tsuite, go-fumei na ten ga gozaimashitara nandemo osshatte kudasai. / Reply Romaji: Dewa, ichiban saishoni...
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では、一番最初に…
では、いちばんさいしょに…
In that case, first of all...
Gesture & etiquette
Maintain an open, attentive posture throughout the introduction. Have printed materials about the service ready to leave with the family. Take notes on any concerns raised. Follow up with a written summary of your answers to their questions.
Proactively inviting questions removes the barrier for family members who may feel awkward asking about care procedures or concerns. Japanese families may hesitate to raise doubts for fear of seeming critical. This open invitation signals that all questions are welcome and that transparency is a core service value.