いつもご面会いただき、本当にありがとうございます。お顔を見られてお喜びでしたよ。 — Thank you always for coming to visit. They were truly happy to see your face. (Care · Family · Communication, Formal to Family, JLPT N3)

Gesture & etiquette

Greet departing family members at the hallway or entrance with a full bow of about 15-20 degrees. Make this exchange feel warm and personal rather than procedural — it's one of the most important touchpoints in building family trust.

Thanking family members for visits bridges the care team and the family in a positive relationship. Sharing a specific positive observation (「お顔を見られて喜ばれた」— they were happy to see your face) is more meaningful than a generic thank-you, and reassures families that their visits matter.