Formal to Family
Care · Family · Communication
本日はお越しいただきありがとうございます。ご家族のご来訪を大変喜ばれていますよ。 — Thank you so much for coming today. They are very happy about your visit. (Care · Family · Communication, Formal to Family, JLPT N3)
You
本日はお越しいただきありがとうございます。ご家族のご来訪を大変喜ばれていますよ。
ほんじつはおこしいただきありがとうございます。ごかぞくのごらいほうをたいへんよろこばれていますよ。
Thank you so much for coming today. They are very happy about your visit.
Romaji: Honjitsu wa okoshi itadaki arigatou gozaimasu. Gokazoku no goraihou wo taihen yorokobarete imasu yo. / Reply Romaji: Arigatou gozaimasu. Sore wa yokatta desu.
Reply
ありがとうございます。それはよかったです。
ありがとうございます。それはよかったです。
Thank you. That's wonderful to hear.
Gesture & etiquette
Greet the family at the entrance with a warm smile and slight bow. Walk them to the resident's room or common area personally rather than giving directions. Brief them on the resident's current mood or recent positive moments as you walk — this prepares a warm, connected visit. Thank them again for visiting as they leave.
Family visits are profoundly important for care residents' wellbeing. Welcoming family members warmly and sharing the resident's positive anticipation ('yorokobarete imasu' — they are very happy) makes the visit feel valuable and encourages families to continue visiting regularly. Personal, specific observations are always more meaningful than general assurances.