Formal to Client
Workplace · Greeting
いらっしゃいませ。〇〇社の〇〇様でいらっしゃいますか？お待ちしておりました。 — Welcome. Are you [Name] from [Company]? We have been expecting you. (Workplace · Greeting, Formal to Client, JLPT N3)
You
いらっしゃいませ。〇〇社の〇〇様でいらっしゃいますか？お待ちしておりました。
いらっしゃいませ。〇〇しゃの〇〇さまでいらっしゃいますか？おまちしておりました。
Welcome. Are you [Name] from [Company]? We have been expecting you.
Romaji: Irasshaimase. ○○sha no ○○-sama de irasshaimasu ka? Omachi shite orimashita. / Reply Romaji: Hai, sou desu. Yoroshiku onegai itashimasu.
Reply
はい、そうです。よろしくお願いいたします。
はい、そうです。よろしくおねがいいたします。
Yes, that's right. Pleased to meet you.
Gesture & etiquette
Stand from your desk when the visitor enters the reception area and bow at 30 degrees. Escort them to the waiting area or meeting room immediately — leaving a visitor standing at reception is considered poor hospitality.
「お待ちしておりました」(we have been expecting you) is the essential phrase for receiving a pre-arranged visitor — it signals preparedness and respect. Using the visitor's name and company immediately shows you have done your homework and value the relationship.