Formal to Superior
Workplace · Reporting
至急ご報告したい件がございます。お客様からお叱りをいただきまして、今、対応を協議しております。 — There's an urgent matter to report. We've received a complaint from a customer, and we're currently discussing the response. (Workplace · Reporting, Formal to Superior, JLPT N2)
You
至急ご報告したい件がございます。お客様からお叱りをいただきまして、今、対応を協議しております。
しきゅうごほうこくしたいけんがございます。おきゃくさまからおしかりをいただきまして、いま、たいおうをきょうぎしております。
There's an urgent matter to report. We've received a complaint from a customer, and we're currently discussing the response.
Romaji: Shikyuu gohoukoku shitai ken ga gozaimasu. Okyakusama kara oshikari o itadakimashite, ima, taiou o kyougi shite orimasu. / Reply Romaji: Wakatta. Sugu ni jouhou o matomete houkoku shite kure.
Reply
わかった。すぐに情報をまとめて報告してくれ。
わかった。すぐにじょうほうをまとめてほうこくしてくれ。
Got it. Compile the information and report to me right away.
Gesture & etiquette
Stand or approach calmly but with purposeful pace. Voice steady — urgency, not panic. Have notes or device with information ready. Maintain eye contact when delivering the news. After the superior responds, repeat back the action items to confirm.
When reporting a customer complaint to a superior, signal urgency immediately ('shikyuu' = urgent). 'Oshikari o itadaku' (humbly receive a scolding) is the formal way to refer to receiving a complaint — even unjust ones. Frame yourself as actively responding ('taiou o kyougi shite orimasu') rather than waiting for instruction. Have facts ready: who, what, when, where, current status. Avoid blame language; focus on resolution.