Formal — to staff
Convenience · Store · Service
すみません、宅急便の荷物を受け取りたいのですが。 — Excuse me, I'd like to pick up a delivery package (Takkyubin). (Convenience · Store · Service, Formal — to staff, JLPT N5)
You
すみません、宅急便の荷物を受け取りたいのですが。
すみません、たっきゅうびんのに-もつをうけとりたいのですが。
Excuse me, I'd like to pick up a delivery package (Takkyubin).
Romaji: Sumimasen, Takkyūbin no nimotsu o uketoritai no desu ga. / Reply Romaji: Kashikomarimashita. Okurijō bangō ka mibunshōmeisho wa o-mochi desu ka?
Reply
かしこまりました。送り状番号か身分証明書はお持ちですか？
かしこまりました。おくりじょうばんごうかみぶんしょうめいしょはおもちですか？
Certainly. Do you have the tracking number or identification?
Gesture & etiquette
Hold out hands as if to receive something, or show a notification on a phone if applicable.
You will need either a tracking number, a specific pickup code (if sent to a locker/pickup point), or ID matching the recipient name. Make sure you know which delivery service (Yamato, Sagawa, Japan Post) was used.