Formal — to staff
Food · Delivery
You
建物の入り口が少しわかりにくいです。
たてもののいりぐちがすこしわかりにくいです。
The building entrance is a bit hard to find.
Romaji: Tatemono no iriguchi ga sukoshi wakarinikui desu. / Reply Romaji: Moushiwake gozaimasen. Sugu ni omukae ni agarimasu node, genzai no basho o kuwashiku oshiete itadakemasu ka?
Reply
申し訳ございません。すぐにお迎えに上がりますので、現在の場所を詳しく教えていただけますか？
もうしわけございません。すぐにおむかえにあがりますので、げんざいのばしょをくわしくおしえていただけますか？
I am very sorry. I will come to pick you up immediately, so could you please tell me your current location in more detail?
Gesture & etiquette
Bowing slightly while speaking on the phone or looking towards the building entrance to spot the customer.
Do not sound annoyed by the customer's difficulty in finding the entrance. Maintain a helpful and apologetic tone.
#food_delivery#customer_service#directions#apology#formal