Formal to Client
Workplace · Phone
はい、○○株式会社でございます。 — [Company name]. How may I help you? (Workplace · Phone, Formal to Client, JLPT N4)
You
はい、○○株式会社でございます。
はい、○○かぶしきがいしゃでございます。
[Company name]. How may I help you?
Romaji: Hai, [company]-kabushiki-gaisha de gozaimasu. / Reply Romaji: Osewa ni natte orimasu. [Name] to moushimasu ga...
Reply
お世話になっております。○○と申しますが……
おせわになっております。○○ともうしますが……
Thank you for calling. This is [name] from [company]...
Gesture & etiquette
Sit upright or stand slightly — your posture affects your vocal tone even on the phone. Smile as you answer; callers can hear warmth. Have a notepad and pen ready at all times.
Japanese business phone etiquette requires answering within 3 rings and using 'de gozaimasu' (the most formal copula) for the company name. Speaking clearly and at a slightly slower pace than normal is expected — phone calls are a high-stakes impression moment.