Formal to Client
Workplace · Phone
You
少々お待ちいただけますでしょうか。
しょうしょうおまちいただけますでしょうか。
Could you please hold for a moment?
Romaji: Shōshō o-machi itadakemasu deshō ka. / Reply Romaji: Hai, kashikomarimashita.
Reply
はい、かしこまりました。
はい、かしこまりました。
Yes, understood.
Gesture & etiquette
Speak clearly and at a measured pace. Before pressing hold, confirm the caller heard you. When returning, open with: 'お待たせいたしました' (Thank you for waiting).
This is the standard formal phrase for placing a client on hold. Never put someone on hold silently — always announce it clearly and politely. Aim to return within 30 seconds; if longer, check in and apologize for the wait.
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