Formal to Client
Workplace · Phone
担当の者に代わります。少々お待ちください。 — I'll transfer you to the person in charge. Please hold for a moment. (Workplace · Phone, Formal to Client, JLPT N3)
You
担当の者に代わります。少々お待ちください。
たんとうのものにかわります。しょうしょうおまちください。
I'll transfer you to the person in charge. Please hold for a moment.
Romaji: Tantō no mono ni kawarimasu. Shōshō o-machi kudasai. / Reply Romaji: Hai, yoroshiku onegai shimasu.
Reply
はい、よろしくお願いします。
はい、よろしくおねがいします。
Yes, thank you.
Gesture & etiquette
Cover the mouthpiece or place on hold before briefing the colleague. Speak the context quickly: '○○様から○○の件でお電話です' ([Name] is calling about [topic]). Return to the caller to confirm the transfer if there is any delay.
When transferring a call, always brief the colleague on the caller's name, company, and purpose before connecting — never make the caller repeat everything. Announce the transfer clearly rather than silently connecting. If transfer takes over 1 minute, return and apologize.