Formal — to staff
Typhoon · Weather
You
天候が理由で飛行機は欠航ですか？
てんこうがりゆうでひこうきはけっこうですか？
Is my flight cancelled due to the weather?
Romaji: Tenkou ga riyuu de hikouki wa kekkou desu ka? / Reply Romaji: Hai, ainiku no akutennkou ni yori, okyakusama no bin wa kekkou to natte orimasu.
Reply
はい、あいにくの悪天候により、お客様の便は欠航となっております。
はい、あいにくのあくてんこうにより、おきゃくさまのびんはけっこうとなっております。
Yes, unfortunately, your flight has been cancelled due to the severe weather.
Gesture & etiquette
Maintain eye contact, offer a polite nod, and point toward the service desk or a monitor screen to guide the passenger for next steps.
Avoid sounding indifferent or robotic; maintain a professional and empathetic tone as this is a stressful situation for the passenger.
#airport#typhoon#cancellation#customer service#formal