Formal to Client
Workplace · Phone
You
お電話ありがとうございます。〇〇会社でございます。
おでんわありがとうございます。〇〇かいしゃでございます。
Thank you for calling. This is [Company Name] speaking.
Romaji: O-denwa arigatou gozaimasu. Maru-maru kaisha de gozaimasu. / Reply Romaji: Hai, tanaka to moushimasu ga...
Reply
はい、田中と申しますが…
はい、たなかともうしますが…
Yes, my name is Tanaka...
Gesture & etiquette
Sit or stand upright and speak clearly — Japanese phone etiquette assumes the physical posture affects vocal tone. Keep a notepad ready to write the caller's name and purpose immediately.
Japanese business phone etiquette demands answering by the third ring with this opener. 「でございます」is the most formal copula, signaling professionalism from the first word. Never answer with just 「もしもし」in a business context — it sounds informal and domestic.