Formal — to stranger
Cultural · Communication
ご連絡いただきありがとうございます。どのようなご用件でしょうか？ — Thank you for reaching out. How may I help you? (Cultural · Communication, Formal — to stranger, JLPT N3)
You
ご連絡いただきありがとうございます。どのようなご用件でしょうか？
ごれんらくいただきありがとうございます。どのようなごようけんでしょうか？
Thank you for reaching out. How may I help you?
Romaji: Gorenraku itadaki arigatou gozaimasu. Dono you na goyouken deshou ka? / Reply Romaji: Hai, XX ni tsukimashite gosodan shitaku...
Reply
はい、〇〇につきましてご相談したく…
はい、〇〇につきましてごそうだんしたく…
Yes, I'd like to consult with you regarding [X]...
Gesture & etiquette
If on the phone, sit upright and have a notepad ready. In person, bow briefly as you open the conversation. This phrase works as a universal opener for phone calls, emails, and in-person meetings.
Opening any formal communication with gratitude (「ご連絡いただきありがとうございます」) before addressing the content is standard Japanese etiquette. It signals that the other party's effort to reach out is valued, setting a cooperative tone immediately.