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Formal — to stranger

Cultural · Communication

N3

ご連絡いただきありがとうございます。どのようなご用件でしょうか?Thank you for reaching out. How may I help you? (Cultural · Communication, Formal — to stranger, JLPT N3)

You

ご連絡いただきありがとうございます。どのようなご用件でしょうか?

ごれんらくいただきありがとうございます。どのようなごようけんでしょうか?

Thank you for reaching out. How may I help you?

Romaji: Gorenraku itadaki arigatou gozaimasu. Dono you na goyouken deshou ka? / Reply Romaji: Hai, XX ni tsukimashite gosodan shitaku...

Reply

はい、〇〇につきましてご相談したく…

はい、〇〇につきましてごそうだんしたく…

Yes, I'd like to consult with you regarding [X]...

Gesture & etiquette

If on the phone, sit upright and have a notepad ready. In person, bow briefly as you open the conversation. This phrase works as a universal opener for phone calls, emails, and in-person meetings.

Opening any formal communication with gratitude (「ご連絡いただきありがとうございます」) before addressing the content is standard Japanese etiquette. It signals that the other party's effort to reach out is valued, setting a cooperative tone immediately.

#formal opening#contact#communication#phone#email#customer service#keigo

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