Formal to Client
Workplace · Phone
申し訳ございませんが、お電話が少々遠いようです。もう一度お願いできますでしょうか。 — I'm sorry, but the line seems a bit faint. Could you please repeat that? (Workplace · Phone, Formal to Client, JLPT N3)
You
申し訳ございませんが、お電話が少々遠いようです。もう一度お願いできますでしょうか。
もうしわけございませんが、おでんわがしょうしょうとおいようです。もういちどおねがいできますでしょうか。
I'm sorry, but the line seems a bit faint. Could you please repeat that?
Romaji: Moushiwake gozaimasen ga, odenwa ga shoushou tooi you desu. Mou ichido onegai dekimasu deshou ka. / Reply Romaji: A, kikoemasen deshita ka? Mou ichido moushimasu.
Reply
あ、聞こえませんでしたか？もう一度申します。
あ、きこえませんでしたか？もういちどもうします。
Oh, you couldn't hear? Let me repeat.
Gesture & etiquette
On phone, sit upright—posture changes voice clarity. Hold receiver close, do not pace around the office. If repeat is still unclear, offer to email: 'メールにて改めてご確認いただけますでしょうか'.
Polite way to ask for repetition without saying 'I couldn't understand you' (which can sound critical of the speaker's pronunciation, especially with non-native English-speakers or those with accents). 「お電話が遠い」 (the phone is far) blames the connection, not the person. Standard for international or hard-of-hearing callers.