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Formal — to staff

Hotel · Accommodation

N4

You

すみません、部屋のエアコン(または暖房)がうまく動きません。

すみません、へやのエアコン(またはだんぼう)がうまくうごきません。

Excuse me, my room's air conditioner (or heater) isn't working properly.

Romaji: Sumimasen, heya no eakon (mata wa danbō) ga umaku ugokimasen. / Reply Romaji: Mōshiwake gozaimasen. Sugu ni kakari no mono o mukawasemasu.

Reply

申し訳ございません。すぐに係の者を向かわせます。

もうしわけございません。すぐにかかりのものをむかわせます。

We apologize. We will send a staff member immediately.

Gesture & etiquette

Slight bow, polite expression of concern.

Do not try to fix the unit yourself. Politely explain the issue, even if it's a minor malfunction.

#hotel#accommodation#air conditioner#heater#broken#malfunction#room service#front desk
"すみません、部屋のエアコン(または暖房)がうまく動きません。" — Excuse me, my room's air conditioner (or heater) isn't working properly. (Hotel · Accommodation, JLPT N4)