Formal — to staff
Hotel · Accommodation
You
すみません、部屋のエアコン(または暖房)がうまく動きません。
すみません、へやのエアコン(またはだんぼう)がうまくうごきません。
Excuse me, my room's air conditioner (or heater) isn't working properly.
Romaji: Sumimasen, heya no eakon (mata wa danbō) ga umaku ugokimasen. / Reply Romaji: Mōshiwake gozaimasen. Sugu ni kakari no mono o mukawasemasu.
Reply
申し訳ございません。すぐに係の者を向かわせます。
もうしわけございません。すぐにかかりのものをむかわせます。
We apologize. We will send a staff member immediately.
Gesture & etiquette
Slight bow, polite expression of concern.
Do not try to fix the unit yourself. Politely explain the issue, even if it's a minor malfunction.
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