Formal — to staff
Hotel · Accommodation
すみません、部屋のエアコン（または暖房）がうまく動きません。 — Excuse me, my room's air conditioner (or heater) isn't working properly. (Hotel · Accommodation, Formal — to staff, JLPT N4)
You
すみません、部屋のエアコン（または暖房）がうまく動きません。
すみません、へやのエアコン（またはだんぼう）がうまくうごきません。
Excuse me, my room's air conditioner (or heater) isn't working properly.
Romaji: Sumimasen, heya no eakon (mata wa danbō) ga umaku ugokimasen. / Reply Romaji: Mōshiwake gozaimasen. Sugu ni kakari no mono o mukawasemasu.
Reply
申し訳ございません。すぐに係の者を向かわせます。
もうしわけございません。すぐにかかりのものをむかわせます。
We apologize. We will send a staff member immediately.
Gesture & etiquette
Slight bow, polite expression of concern.
Do not try to fix the unit yourself. Politely explain the issue, even if it's a minor malfunction.
#hotel#accommodation#air conditioner#heater#broken#malfunction#room service#front desk