Formal — to staff
Care · Medical · Setting
こちらは○○様です。本日は診察のご予約をしております。 — This is [senior's name]. We have an appointment for a consultation today. (Care · Medical · Setting, Formal — to staff, JLPT N4)
You
こちらは○○様です。本日は診察のご予約をしております。
こちらは○○さまです。ほんじつはしんさつのごよやくをしております。
This is [senior's name]. We have an appointment for a consultation today.
Romaji: Kochira wa [name]-sama desu. Honjitsu wa shinsatsu no goyoyaku o shite orimasu. / Reply Romaji: Hai, shouchi itashimashita. Shoushou omachi kudasai.
Reply
はい、承知いたしました。少々お待ちください。
はい、しょうちいたしました。しょうしょうおまちください。
Understood. Please wait a moment.
Gesture & etiquette
Stand slightly behind and beside the senior, not in front, so they can interact directly with staff. Have insurance card, medical record booklet, and appointment slip ready before reaching the counter.
Introduce the senior by name to clinic staff immediately upon arrival — this signals they are a valued person, not just a patient number. Keep the senior physically present and facing the reception staff so they feel included in their own check-in.