Formal — to staff
Hotel · Advanced
部屋の金庫の開け方がわかりません。 — I don't know how to open the safe in the room. (Hotel · Advanced, Formal — to staff, JLPT N4)
You
部屋の金庫の開け方がわかりません。
へやのきんこのあけかたがわかりません。
I don't know how to open the safe in the room.
Romaji: Heya no kinko no akekata ga wakarimasen. / Reply Romaji: Moushiwake gozaimasen. Sugu ni oheya e ukagai, sousa houhou o goannai sasete itadakimasu.
Reply
申し訳ございません。すぐにお部屋へ伺い、操作方法をご案内させていただきます。
もうしわけございません。すぐにおへやへうかがい、そうさほうほうをごあんないさせていただきます。
I apologize for the inconvenience. I will come to your room immediately to assist you with the operation.
Gesture & etiquette
Bow slightly while speaking and maintain a helpful, professional posture.
Do not attempt to force the safe open yourself as it may trigger a security lockout.
#hotel#concierge#assistance#safe#customer_service