Formal — to staff
Vending · Machine · Issue
You
すみません、この自販機でお金が戻ってきません。
すみません、このじはんきでおかねがもどってきません。
Excuse me, my money isn't coming back from this vending machine.
Romaji: Sumimasen, kono jihanki de okane ga modotte kimasen. / Reply Romaji: Moushiwake gozaimasen. Dochira no shouhin desu ka? Sugu ni taiou itashimasu.
Reply
申し訳ございません。どちらの商品ですか？すぐに対応いたします。
もうしわけございません。どちらのしょうひんですか？すぐにたいおういたします。
We apologize. Which product was it? We will deal with it immediately.
Gesture & etiquette
Point to the vending machine and then to the money slot, with an apologetic or troubled expression.
Do not attempt to forcefully retrieve money or products. Seek help from nearby staff or look for a contact number.
#vending machine#money#issue#trouble#refund