Formal — to staff
Train · Station
You
すみません、ICカードの残高が足りなくて、チャージしたいのですが。
すみません、アイシーカードのざんだかがたりなくて、チャージしたいのですが。
Excuse me, my IC card balance is insufficient, and I'd like to charge it.
Romaji: Sumimasen, IC kādo no zandaka ga tarinakute, chāji shitai no desu ga. / Reply Romaji: Hai, sochira no seisanki de chāji dekimasu yo. O-tetsudai shimashō ka?
Reply
はい、そちらの精算機でチャージできますよ。お手伝いしましょうか？
はい、そちらのせいさんきでチャージできますよ。おてつだいしましょうか？
Yes, you can charge it at that fare adjustment machine. Shall I help you?
Gesture & etiquette
Hold up your IC card (Suica, Pasmo, etc.) while speaking.
When your IC card balance is insufficient at the gate, it will beep red. Don't block the gate for too long. Locate the '精算機' (seisanki - fare adjustment machine) nearby or ask a station staff ('駅員', ekiin) for help immediately.