Formal — to staff
Train · Station
You
すみません、このICカードで乗り越し精算が必要なようなんですが、どこでできますか？
すみません、このアイシーカードでのりこしせいさんがひつようなようなんですが、どこでできますか？
Excuse me, it seems this IC card needs a fare adjustment. Where can I do that?
Romaji: Sumimasen, kono IC kādo de norikoshi seisan ga hitsuyō na yō nan desu ga, doko de dekimasu ka? / Reply Romaji: Hai, kaisatsu no yoko ni seisanki ga gozaimasu. Sochira de onegai shimasu.
Reply
はい、改札の横に精算機がございます。そちらでお願いします。
はい、かいさつのよこにせいさんきがございます。そちらでおねがいします。
Yes, there's a fare adjustment machine next to the ticket gate. Please use that one.
Gesture & etiquette
Hold up your IC card and point towards the ticket gate with a questioning look.
Do not try to force your way through the ticket gate if your fare is insufficient, as it will cause delays for others. Always adjust your fare.