Formal — to staff
Train · Station
すみません、このチャージ機が使えないのですが、他に使えそうな場所はありますか? — Excuse me, this charging machine isn't working/I can't use it. Is there another place I can charge my card? (Train · Station, Formal — to staff, JLPT N4)
You
すみません、このチャージ機が使えないのですが、他に使えそうな場所はありますか?
すみません、このチャージきがつかえないのですが、ほかに使えるばしょはありますか?
Excuse me, this charging machine isn't working/I can't use it. Is there another place I can charge my card?
Romaji: Sumimasen, kono chaaji-ki ga tsukaenai no desu ga, hoka ni tsukaesou na basho wa arimasu ka? / Reply Romaji: Osoreirimasu, kenbaiki deshitara chaaji dekimasu. Achira e douzo.
Reply
恐れ入ります、券売機でしたらチャージできます。あちらへどうぞ。
おそれいります、けんばいきでしたらチャージできます。あちらへどうぞ。
My apologies, you can charge at the ticket vending machines. Please go that way.
Gesture & etiquette
Pointing at the machine, looking around for an alternative.
Don't assume all machines accept credit cards. Always try to carry some cash for IC card top-ups.