Formal — to staff
Used · Clothing · Store
You
すみません、この着物のシミは取れますか？
すみません、このきもののしみはとれますか？
Excuse me, can this stain on the kimono be removed?
Romaji: Sumimasen, kono kimono no shimi wa toremasu ka? / Reply Romaji: Mōshiwake gozaimasen, kochira wa furugi desu node, shiminuki wa hoshō dekimasen.
Reply
申し訳ございません、こちらは古着ですので、シミ抜きは保証できません。
もうしわけございません、こちらはふるぎですので、しみぬきはほしょうできません。
I apologize, but as this is a used item, we cannot guarantee stain removal.
Gesture & etiquette
Point clearly to the specific stain on the garment.
Do not try to remove the stain in the store. Understand that used items may have imperfections.
#used clothes#furugi#kimono#stain#cleaning#vintage#shopping