Formal — to staff
Train · Station
You
すみません、カードが使えません。
すみません、カードがつかえません。
Excuse me, my card isn't working.
Romaji: Sumimasen, kādo ga tsukaemasen. / Reply Romaji: Kochira de kakunin itashimasu node, shōshō omachi kudasai.
Reply
こちらで確認いたしますので、少々お待ちください。
こちらでかくにんいたしますので、しょうしょうおまちください。
Please wait a moment, I will check it here.
Gesture & etiquette
Point to the IC card reader at the gate or your IC card. Step slightly to the side of the gate to allow others to pass.
Do not force your way through the gate if your IC card doesn't work. Always ask staff for help immediately. If your card has insufficient balance, they will likely tell you to charge it.
#IC card#Suica#Pasmo#train#ticket gate#trouble#station