Formal — to staff
Train · Station
すみません、新幹線の予約席の号車と座席は確認できたのですが、どのドアから乗車すれば一番近いですか？ — Excuse me, I've confirmed my Shinkansen reserved seat car number and seat number, but which door should I board from to be closest? (Train · Station, Formal — to staff, JLPT N3)
You
すみません、新幹線の予約席の号車と座席は確認できたのですが、どのドアから乗車すれば一番近いですか？
すみません、しんかんせんのよやくせきのごうしゃとざせきはかくにんできたのですが、どのどあからじょうしゃすればいちばんちかいですか？
Excuse me, I've confirmed my Shinkansen reserved seat car number and seat number, but which door should I board from to be closest?
Romaji: Sumimasen, Shinkansen no yoyakuseki no gōsha to zaseki wa kakunin dekita no desu ga, dono doa kara jōsha sureba ichiban chikai desu ka? / Reply Romaji: Okyaku-sama no gōsha wa Maru-Maru-bansen hōmu no Sankaku-Sankaku-doa fukin de omachi itadaku to benri desu. Shuppatsu annaiban demo gokakunin kudasai.
Reply
お客様の号車は〇〇番線ホームの▲▲ドア付近でお待ちいただくと便利です。出発案内板でもご確認ください。
おきゃくさまのごうしゃは〇〇ばんせんほーむの▲▲どあふきんでおまちいただくとべんりです。しゅっぱつあんないばんでもごかくにんください。
Your car number will be convenient if you wait near the Triangle-Triangle door on platform Circle-Circle. Please also confirm on the departure information board.
Gesture & etiquette
Hold up your Shinkansen ticket/reservation slip, point to the car/seat number, then make a 'which way?' gesture.
Do not rush into the train before others have disembarked. Be mindful of others' luggage space.