Formal — to staff
Train · Station
You
すいません、チャージ不足なんですけど、精算機は改札の中にありますか？
すいません、ちゃーじぶそくなんですけど、せいさんきはかいさつのなかにありますか？
Excuse me, my IC card has an insufficient balance. Is the fare adjustment machine located inside the ticket gates?
Romaji: Suimasen, chaaji busoku nan desu kedo, seisanki wa kaisatsu no naka ni arimasu ka? / Reply Romaji: Hai, achira no esukareetaa no waki ni kiiroi seisanki ga gozaimasu.
Reply
はい、あちらのエスカレーターの脇に黄色い精算機がございます。
はい、あちらのえすかれーたーのわきにきいろいせいさんきがございます。
Yes, there is a yellow fare adjustment machine next to that escalator over there.
Gesture & etiquette
Hold up your IC card (Suica/Pasmo) to show the staff while pointing slightly toward the inside of the gates.
Do not force your way past the closed ticket gate barriers when they beep. Stop immediately and step back to let others through before talking to the station staff.