Formal — to staff
Train · Station
チャージは残っているはずなんですが、エラーで通れないので見てもらえますか？ — I should have enough balance on my card, but it's showing an error and I can't pass. Could you check it for me? (Train · Station, Formal — to staff, JLPT N3)
You
チャージは残っているはずなんですが、エラーで通れないので見てもらえますか？
ちゃーじはのこっているはずなんですが、えらーでとおれないのでみてもらえますか？
I should have enough balance on my card, but it's showing an error and I can't pass. Could you check it for me?
Romaji: Chaaji wa nokotteiru hazu nan desuga, eraa de toorenai node mitemoraemasuka? / Reply Romaji: A, zenkai no koushaji no tacchi ga umaku dekiteinakatta you desu ne. Deeta o shuusei shimasu.
Reply
あ、前回の降車時のタッチがうまくできていなかったようですね。データを修正します。
あ、ぜんかいのこうしゃじのたっちがうまくできていなかったようですね。でーたをしゅうせいします。
Ah, it looks like your tap wasn't registered properly the last time you got off. I will fix the card data for you.
Gesture & etiquette
Hand over your IC card (like Suica or Pasmo) politely to the station staff.
Do not force your way through the ticket gate or keep tapping repeatedly. Step aside and visit the station window immediately.