Formal — to staff
Vending · Machine
You
すみません、この自販機、千円札が使えないのですが。
すみません、このじはんき、せんえんさつがつかえないのですが。
Excuse me, this vending machine isn't accepting 1,000 yen bills.
Romaji: Sumimasen, kono jihanki, sen-ensatsu ga tsukaenai no desu ga. / Reply Romaji: Mōshiwake gozaimasen. Koshō no yō desu node, achira no jihanki o otsukai kudasai.
Reply
申し訳ございません。故障のようですので、あちらの自販機をお使いください。
もうしわけございません。こしょうのようですので、あちらのじはんきをおつかいください。
We apologize. It seems to be out of order, please use the vending machine over there.
Gesture & etiquette
Pointing at the machine while speaking.
If there's no staff, you might be out of luck unless you have smaller change or find another machine. Avoid repeatedly forcing bills into the machine, as it might damage them or the machine.
#vending machine#money#trouble#payment#bill#broken