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Formal — to staff

Vending · Machine · Trouble

N4

すみません、この自販機、お金を入れたのに商品が出てこないんですが。Excuse me, this vending machine took my money but didn't dispense the product. (Vending · Machine · Trouble, Formal — to staff, JLPT N4)

You

すみません、この自販機、お金を入れたのに商品が出てこないんですが。

すみません、このじはんき、おかねをいれたのにしょうひんがでてこないんですが。

Excuse me, this vending machine took my money but didn't dispense the product.

Romaji: Sumimasen, kono jihanki, okane o ireta noni shōhin ga dete konai n desu ga. / Reply Romaji: Mōshiwake gozaimasen. Dono shōhin ka wakarimasu ka? Kakunin shite henkin itashimasu.

Reply

申し訳ございません。どの商品か分かりますか?確認して返金いたします。

もうしわけございません。どのしょうひんかわかりますか?かくにんしてへんきんいたします。

I apologize. Do you know which product it was? I'll check and refund you.

Gesture & etiquette

Point to the vending machine, then to the money slot and then to the product slot.

Do not try to force the machine or get aggressive. Stay calm and politely inform staff.

#vending#machine#trouble#money#lost#refund#konbini

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