Formal — to staff
Vending · Machine
You
すみません、自動販売機でお金を入れたのに、商品が出てきません。
すみません、じどうはんばいきでおかねをいれたのに、しょうひんがでてきません。
Excuse me, I put money into the vending machine, but the product didn't come out.
Romaji: Sumimasen, jidōhanbaiki de okane o ireta noni, shōhin ga dete kimasen. / Reply Romaji: Dochira no jidōhanbaiki desu ka? Kakunin shite mairimasu.
Reply
どちらの自動販売機ですか？確認してまいります。
どちらのじどうはんばいきですか？かくにんしてまいります。
Which vending machine is it? I will go and check.
Gesture & etiquette
Point in the general direction of the vending machine, looking a bit frustrated but polite.
Point out the exact vending machine. Clearly explain if money was taken without a product, or if the product came out but change didn't dispense.
#vending_machine#trouble#money#product#refund#breakdown