Formal — to staff
Vending · Machine
You
すみません、お金を入れたのに商品が出てきません。
すみません、おかねをいれたのにしょうひんがでてきません。
Excuse me, I put money in, but the product didn't come out.
Romaji: Sumimasen, okane o ireta noni shōhin ga dete kimasen. / Reply Romaji: Mōshiwake gozaimasen. Sugu ni taiō itashimasu. Shōhinmei to tōnyū kingaku o oshiete itadakemasu ka?
Reply
申し訳ございません。すぐに対応いたします。商品名と投入金額を教えていただけますか？
もうしわけございません。すぐたいおういたします。しょうひんめいととうにゅうきんがくをおしえていただけますか？
I apologize. We will attend to it immediately. Could you please tell me the product name and the amount you inserted?
Gesture & etiquette
Slight bow, pointing towards the vending machine.
Be patient. If there's no staff nearby, look for a contact number on the machine, but typically staff will be in shops/restaurants in the vicinity.
#vending machine#trouble#money#stuck#refund#customer service