Formal — to staff
Vending · Machine
You
すみません、あの自動販売機でお金を入れたのですが、商品が出てこないんです。
すみません、あのじどうはんばいきでおかねをいれたのですが、しょうひんがでてこないんです。
Excuse me, I put money into that vending machine, but the product didn't come out.
Romaji: Sumimasen, ano jidō hanbaiki de okane o ireta no desu ga, shōhin ga dete konai n desu. / Reply Romaji: Ara, mōshiwake gozaimasen. Dochira no kikai deshō ka? Nani o o-kaimotome deshita ka?
Reply
あら、申し訳ございません。どちらの機械でしょうか？何をお買い求めでしたか？
あら、もうしわけございません。どちらのきかいでしょうか？なにをおかいもとめでしたか？
Oh, I apologize. Which machine was it? What were you trying to buy?
Gesture & etiquette
Point to the problematic vending machine.
Remain calm and polite. Japanese staff will usually be very apologetic and helpful. Be ready to point out the machine and describe the item you tried to buy.
#vending machine#broken#money lost#product stuck#help