Formal — to staff
Restaurant · Vending · Machine
You
すみません、食券機がお金を飲んでしまって、券が出てきません。
すみません、しょっけんきがおかねをのんでしまって、けんがでてきません。
Excuse me, the ticket machine took my money, but no ticket came out.
Romaji: Sumimasen, shokkenki ga okane o nonde shimatte, ken ga dete kimasen. / Reply Romaji: Mōshiwake gozaimasen. Sugu ni taiō itashimasu node, ikura iremashita ka?
Reply
申し訳ございません。すぐに対応いたしますので、いくら入れましたか？
もうしわけございません。すぐにおういたしますので、いくらいれましたか？
I apologize. I will deal with it immediately, how much money did you put in?
Gesture & etiquette
Point to the vending machine and show open palms to indicate "no ticket".
Do not try to force the machine or hit it. Do not leave the machine area before staff intervention.
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