Formal — to staff
Vending · Machine
You
すみません、この自販機、お金が入らないんですが...
すみません、このじはんき、おかねがはいらないんですが...
Excuse me, this vending machine isn't taking my money...
Romaji: Sumimasen, kono jihanki, okane ga hairanai n desu ga... / Reply Romaji: Moushiwake gozaimasen. Kakunin itashimasu node, shoushou omachi kudasai.
Reply
申し訳ございません。確認いたしますので、少々お待ちください。
もうしわけございません。かくにんいたしますので、しょうしょうおまちください。
We apologize. Please wait a moment while I check it.
Gesture & etiquette
Pointing at the coin slot/bill slot of the machine, showing the money you tried to insert.
Avoid getting frustrated or raising your voice. Japanese service culture values politeness. Do not attempt to fix the machine yourself aggressively.
#vending_machine#broken#money#problem#customer_service