Formal — to staff
Vending · Machine
すみません、自動販売機でお金を入れたのに商品が出てこなくて、お釣りも出ないのですが... — Excuse me, I put money into the vending machine, but the item didn't come out, and I didn't get my change back either... (Vending · Machine, Formal — to staff, JLPT N3)
You
すみません、自動販売機でお金を入れたのに商品が出てこなくて、お釣りも出ないのですが...
すみません、じどうはんばいきでおかねをいれたのにしょうひんがでてこなくて、おつりもでないのですが...
Excuse me, I put money into the vending machine, but the item didn't come out, and I didn't get my change back either...
Romaji: Sumimasen, jidōhanbaiki de o-kane o ireta no ni shōhin ga dete konakute, o-tsuri mo denai no desu ga... / Reply Romaji: Achira ni kanri gaisha no renraku saki ga kaite arimasu node, sochira ni go-renraku kudasai.
Reply
あちらに管理会社の連絡先が書いてありますので、そちらにご連絡ください。
あちらにかんりがいしゃのれんらくさきがかいとありますので、そちらにごれんらくください。
The contact information for the management company is written over there, so please contact them.
Gesture & etiquette
Point to the vending machine, then show empty hands for no product/change.
Do not kick or hit the vending machine. Do not demand a refund from a random store staff unless the machine clearly belongs to their store.